Addressing Browser-related Issues

Many users experience issues with IAS products that are browser related and not in our code.

In many cases, a CSS or component hasn't loaded correctly or fully and the issue can be resolved by clearing browser cache and forcing a reload.


Clearing Browser Cache
Forcing Reload
Troubleshooting Pages
  1. Select the Advanced panel.
  2. Click on the Network tab.
  3. In the Cached Web Content section, click Clear Now.
  4. Click OK
  • Reload button in address bar
  • Windows: ctrl + F5
  • Mac/Apple: Apple + R or command + R
  • Linux: F5


  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Selectbeginning of time to delete everything.
  6. Click Clear browsing data.
  7. Select Empty the Cache
  8. Click Finish
  • Reload button next to address bar
  • Windows: ctrl + F5
  • Mac/Apple: Apple + R or command + R
  • Linux: F5

Internet Explorer
  • Click on the Tools "cog" in the top right of the screen or press pressingCtrl+Shift+Delete on your keyboard.
  • Select Safety then Delete browsing history.
  • Tick boxes as required then click Delete button.
  • Reload button to the right of the address bar
  • Windows: ctrl + F5


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