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Why does the same work order appear twice in my events list?

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The occurs because the Originator entered an extra line under the Equipment section when creating the work order. To correct this:

  • Highlight and copy the Work Order Number
  • Go to Work Orders > Manage Work Orders
  • Click the Magnifying Glass icon
  • Paste the Work Order Number and press enter
  • Check the box next to the work order
  • Select Actions > Amend Work Orders
  • Click Equipment
  • Check the box next to the duplicate line
  • Click the Trash icon
  • Click Amend
  • When the Originator accepts the amendment, the duplicate event should disappear

 

Related questions:

How do I amend a work order?
Why does a work order not appear in my events list?

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