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How are stop times recorded?

You must manually enter the Actual date and time of each stop. The move is not complete until the last Actual has been entered.

  • Select Events > Manage Events
  • Find the stop you wish to update
  • If you are updating multiple events, please record them in chronological order
  • Click the Edit icon next to the event
  • Click the calendar icon to select the Actual date
  • Enter the Actual time in 24-hour format
  • If you cannot see the time, drag the column to expand the width
  • When you are done, press enter and click Update

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Related questions:

How do I correct the Actual time of a completed work order?
How do I change the scheduled time of a pick-up or drop-off?

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