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I received an error message while accepting or rejecting a work order, what does it mean?

When accepting or rejecting work orders, you may receive an error message due to an issue with the Bill of Lading or Booking Number.

Content Error: Another work order on this bill of lading has already been rejected. You have to reject this [Work Order Number] work order

This means you have already rejected another work order with the same Bill of Lading. You are therefore unable to accept this work order.

To correct this, the Originator needs to amend the work order. They should add a space to the end of the Bill of Lading number so that the two work orders are not listed identically in IAS Dispatch. You will then be able to accept the second work order.

Content error: Another Work Order on this Booking Number has already been accepted. You have to accept this [Work Order Number] Work Order

This means there are multiple orders with the same Booking Number. If you accept one of these work orders, you must accept them all. If you reject one, you must reject them all.

To correct this, the Originator needs to amend the work order. They should add a space to the end of the Booking Number so that the two work orders are not listed identically in IAS Dispatch. You will then be able to accept the second work order.

 

Related questions:

How do I accept or reject a work order?
Why can't I see a completed work order under "Create Invoices"?
The system won't let me amend a completed work order

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