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Addressing Browser-related Issues

Many users experience issues with IAS products that are browser related and not in our code.

In many cases, a CSS or component hasn't loaded correctly or fully and the issue can be resolved by clearing browser cache and forcing a reload.

 

Browser
Clearing Browser Cache
Forcing Reload
Troubleshooting Pages
Firefox
  1. Select the Advanced panel.
  2. Click on the Network tab.
  3. In the Cached Web Content section, click Clear Now.
  4. Click OK
  • Reload button in address bar
  • Windows: ctrl + F5
  • Mac/Apple: Apple + R or command + R
  • Linux: F5

http://mzl.la/MWaLJt

http://mzl.la/MyNb9w

 

Chrome
  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Tools.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Selectbeginning of time to delete everything.
  6. Click Clear browsing data.
  7. Select Empty the Cache
  8. Click Finish
  • Reload button next to address bar
  • Windows: ctrl + F5
  • Mac/Apple: Apple + R or command + R
  • Linux: F5

https://support.google.com/chrome/answer/2457690

https://support.google.com/chrome/answer/95582

Internet Explorer
  • Click on the Tools "cog" in the top right of the screen or press pressingCtrl+Shift+Delete on your keyboard.
  • Select Safety then Delete browsing history.
  • Tick boxes as required then click Delete button.
  • Reload button to the right of the address bar
  • Windows: ctrl + F5

http://windows.microsoft.com/en-us/windows/answers?tId=0eaf4896-f775-4d26-b46b-fd2933855d1b

http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11

 

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